Dr. JaNae Joyner Named Chief of Staff
May 22, 2023
Dr. Joyner is the right leader at the right time for Salem to help us achieve our strategic goals around health leadership, STEAM and new partnership development.
The Controller’s Office is responsible for billing and collecting amounts owed by students for the costs associated with their education at Salem College. We strive to make this process as easy as possible for students by offering payment plan options, the ability to view and pay your bill online, and automated processing of student refunds/disbursements.
Salem College offers interest-free Monthly Payment Plans each semester that are designed to help you afford the cost of your education. Each semester’s Monthly Payment Plan allows you to break tuition and other expenses into five smaller monthly payments. The fall plan runs August through December and the spring plan runs January through May. The only cost to participate in the Monthly Payment Plan is a $50 enrollment fee per semester. These plans are offered through Salem’s trusted partner, Tuition Management Systems (TMS).
Please Note: Payment plan options administered by TMS are not available to Fleer or Graduate students.
You have two (2) options for enrolling:
Once you have enrolled, you will be billed monthly. Automatic deductions from your checking or savings account are available at no additional cost.
Make a Monthly Payment Plan payment online, select the button on the top left “Make a Plan Payment”.
For questions regarding the Monthly Payment Plan, please contact TMS at 1.800.279.2145 or service@afford.com.
Salem College does not mail paper copies of bills to students or their parents. Bills are available through the Salem College Student Account Center. All students are automatically enrolled in Salem Student Account Center. This system allows you to view, print or download your billing statement. It also allows you to make payments online via bank draft, debit/credit card, or wire payment (for internationals only).
Each time an updated bill is posted to the Salem Student Account Center, you will be notified by email and/or text message. In addition, students have the ability to add their parents or other additional users to their account. These Shared Users will be assigned their own unique log-in credentials which they may use to view and/or make a payment on your bill.
NOTE: Effective with the 2014/2015 academic year, any payments made by debit/credit card will be subject to a 2.99% fee. This fee is imposed by the card processors, not by Salem; Salem does not receive any of this fee. There is no fee associated with the other forms of payment-cash, check, or bank draft. Also, for security purposes, please note that we will no longer accept credit card payments over the phone.
For questions about your bill, please contact the Salem College Controller’s Office at 336.917.5470 or college.billing@salem.edu.
For questions regarding the Student Account Center such as log-in or technical issues, please contact TMS at 1.800.279.2145 or service@afford.com.
Financial aid applications and awards are handled by the Financial Aid Office, not the Controller’s Office. Financial aid awards include scholarships, grants, and loans. If you have submitted all required documents to the Financial Aid Office, your billing statement should reflect pending financial aid awards. If you have applied for financial aid and your billing statement does not reflect pending financial aid, you need to contact the Financial Aid Office immediately at 336.721.2808 or financialaid@salem.edu.
If you were awarded work-study, you will be eligible to earn money by working on campus. Please note that work-study is not and cannot be applied to any outstanding balance on your bill. You will be paid once a month beginning in October for your work-study hours. All students will be paid either by direct deposit into your bank account or onto your reloadable educatecard (see eRefund & Disbursement section). No paper checks will be issued for work-study.
To learn about work-study, including job opportunities, please visit the work-study section of the Salem College Financial Aid Office.
In some instances students receive financial aid that exceeds the amount owed to Salem College and are due a refund. Refunds are disbursed through Salem’s eRefund system quickly and securely via a direct deposit into your bank account or a reloadable educatecard.
All students should receive an email from mysalemrefund@afford.com that will require your action to select your preferred refund method. To choose how you want to receive a disbursement from your school, please use the link from the enrollment email. If you are unable to find the original email with the enrollment link, have not yet registered, or are unsure whether or not you have registered, follow these instructions.
If you are due a refund and have failed to register and select your preferred refund method, your refund will automatically be loaded onto a reloadable educatecard which will be mailed to your home address. Only by logging in and registering can your mailing address be changed.
To find out more about Salem’s eRefund system, including information about the reloadable educatecard.
For questions about your refund, please contact the Salem College Controller’s Office at 336.917.5470 or college.billing@salem.edu.
For questions regarding the eRefund system such as log-in or technical issues, please contact TMS at 1.800.279.2145 or service@afford.com.