About Salem College:

Salem Academy and College is the oldest continuously operating educational institution for girls and women in the country.  Since 1772, the institution has engaged in transformational change to innovate women’s education. Founded with the mission of making education accessible to all, Salem has a rich 252-year-old history and a long-standing track record of educating students who are prepared to make a bold impact locally, nationally and globally through liberal arts education. Our graduates are committed to making the world a better, healthier and more equitable place. Salem College is the nation’s only liberal arts college exclusively dedicated to developing the next generation of health leaders.

Salem College has more than 40 full-time faculty and over 150 staff members who support approximately 500 students including full-time undergraduates, part-time students and graduate students. In 2023, Salem received a second $5M anonymous philanthropic gift equaling its largest in history focused on enabling our health leadership transformation.

Recognized by the U.S. News & World Report, Washington Monthly, and the New York Times Magazine as a top liberal arts college in the nation, Salem College continues to lead among liberal arts colleges in social mobility and economic diversity. In 2023, U.S. News & World Report ranked Salem College #2 among all national liberal arts colleges in America as a top performer for social mobility. Salem performed as one of the best liberal arts colleges with the highest percentage of Pell-eligible students graduating in four years.  Out of 286 colleges in the country, the New York Times Magazine ranked Salem College as #2 for economic diversity – enrolling more economically disadvantaged students than its peers. This ranking is a reflection of Salem’s commitment to making education accessible and affordable for all students. In another 2023 national ranking, Washington Monthly ranked Salem College as #4 in the nation for Pell-eligible graduation rate, #8 in the country for earning performance, #14 best bang for your buck college in the southeast, and #24 best liberal arts college in the U.S.

Salem College is located in Winston-Salem, North Carolina, a vibrant college town known as the “City of Arts and Innovation”. Winston-Salem is a lively academic community, home to six institutions of higher education and more than 26,000 students. Winston Salem has a collaborative and engaged academic community with strong private and public schools, excellent healthcare systems, and affordable housing. The Winston-Salem area also offers a rich variety of cultural opportunities and has a vibrant art and restaurant scene. Within a few hours of campus are mountains for skiing, camping, or hiking; rivers for whitewater rafting; and the beautiful ports and beaches of North and South Carolina. 

Position Summary:

Salem Academy and College invites applications for Technology Services Support Consultant who is responsible for installation, maintenance, troubleshooting and support of endpoint technology, applications, and connectivity. The Technology Services Support Consultant assists other Technology Services staff with classroom, office, and other technologies as needed. The Technology Services Support Consultant also works with Salem faculty, staff, and students, as well as with third parties as needed to support endpoint and classroom technologies. The Technology Services Support Consultant position requires strong active communications skills, patience, and excellent problem-solving ability. 

Essential Duties and Responsibilities:

• Offer timely technical support and provide training as needed.
• Support and maintain Windows and Macintosh computer equipment, iOS and Android mobile/tablet devices, and shared business printers.
• Maintain endpoint applications and standard loads.
• Manage repair of endpoint devices with third-party providers or internal staff as required. 
• Assist the Network Manager in maintenance of networking equipment as needed.
• Assist the Instructional Technologist and Student Help Desk team as needed to maintain or support classroom technology and special events.
• Maintain asset management and inventory records for endpoint technology.
• Document processes and procedures as needed.
• Lift and carry 50lbs (between buildings and upstairs)
• Other responsibilities as assigned.

Required Qualifications:

• 2+ years experience supporting Windows endpoint devices, printing services, and file sharing in a Microsoft Active Directory or Azure environment.
• Experience coordinating trouble ticketing and/or equipment maintenance.
• 1+ years experience in basic TCP/IP network support.
• Demonstrable understanding of computer systems and IT components
• Demonstrable understanding of safe computing practices, including internet security and data privacy principles
• Excellent troubleshooting and communication skills.
• Exceptional organizing and time-management skills.
• AAS or other degree in Computer or Networking support or equivalent experience.

Preferred Qualifications:

• Relevant certifications (e.g. CompTIA A+) will be an advantage.
• Experience with Cisco ISE and Umbrella
• MCSE or other Microsoft certifications.

Physical Requirements:

While performing the responsibilities of the Technology Services Support Consultant, the employee is required to sit for varying lengths of time; bend, reach, lift, push, and pull up to 25 pounds; occasionally stand, walk, and kneel and regularly ascend/descend stairs; use hands and fingers to handle or feel and manipulate keys on a keyboard; perform extended periods of work at a computer workstation, view a computer monitor; perceive sounds at normal speaking levels with or without correction, and receive detailed information through oral communication; express and exchange ideas by means of spoken word; and work in an office setting.

Application Process:

To apply, please send a letter of interest addressing your qualifications for the position along with a resume or curriculum vitae and contact information for three professional references to both lee.norris@salem.edu and hr@salem.edu. The letter of interest may be addressed to “Lee Norris, Director of Technology Services.” The review of applications will begin immediately and will be ongoing until the position is filled.

Salem College is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, age, religion, disability status, sex, sexual orientation, gender identity, veteran status, pregnancy, or any other characteristic protected by law.